Whenever possible, please call ahead to inform us of your pet’s emergency and estimated arrival time. This helps our team prepare for your pet’s specific needs. If you're unable to call, walk-ins are always welcome.

• You will receive a registration link to input your pet’s information and gain access to your account and records.

• Upon arrival, your pet will be triaged by a veterinary nurse to assess the urgency of their condition.

• You will be asked a series of questions about your pet’s medical history.

• Patients are seen based on the severity of their condition, prioritizing critical cases similar to a human ER. If your pet is stable, you may experience a wait.

• If this is your first visit, you’ll be asked to complete new client forms.

• Depending on your pet's condition, you may also be asked to sign a STAT treatment authorization and CPR/DNR directive.

Pets in need of urgent care will be taken to the treatment area immediately for evaluation by the ER doctor and nursing team.

• A veterinary nurse will obtain a thorough medical history.

• Initial diagnostic recommendations may be discussed.

• After the veterinarian's full examination, if diagnostics are needed, a cost estimate will be provided for approval.

• If approved, diagnostics will begin. Adjustments can be made if financial concerns arise. Please expect a wait during this phase.

• Once diagnostics are reviewed, the doctor will discuss next steps.

• A new estimate will be provided if additional treatments, hospitalization, or surgery are required.

• If hospitalized, a deposit of 75% of the high end or lower end of the estimate (whichever is greater) is required.

• Your pet will stay in a comfortable treatment area with soft bedding.

• IV catheter placement and fluid therapy may be administered.

• Our nursing team provides 24/7 care and monitoring.

• You will receive regular updates from the veterinary team.

• At discharge, a nurse will review at-home care and medications with you.

• A surgical consent form and estimate must be signed and 75% deposit collected.

• Pre-anesthetic bloodwork will be performed.

• A skilled ER veterinarian or board-certified surgeon will perform the surgery with continuous monitoring by a veterinary nurse.

• You’ll be contacted after surgery with a full update.

• Postoperative care will be provided in the treatment area, with regular communication from the medical team.

• Discharge instructions will be reviewed in detail upon your pet’s release.

• Appointments can be booked online through our client portal. For urgent needs, please call. To create an account and book your appointment, please click here.

• Our team will coordinate with your primary veterinarian and any specialists to gather medical records ahead of time.

• Do not feed your pet the morning of the visit unless medically necessary.

• Continue regular medications as prescribed.

• Upon arrival, your pet will be weighed, and you'll be taken to an exam room.

• A surgery nurse will review your pet’s medical history and medications.

• Your pet will be examined by the surgeon after a vitals check.

• Recommendations and estimates will be reviewed, and diagnostics/procedures may be scheduled as needed.

• You will receive reminders and a pre-surgical form via email.

• At drop-off, consent forms will be signed and a 75% deposit of the high end of the estimate is due.

• A nurse will confirm the procedure and answer any questions.

• IV catheter and pre-op medications will be administered.

• Your pet will be kept in a quiet, comfortable kennel.

• Please note: surgery times may shift due to emergency cases.

• You will be notified via text when surgery begins.

• A dedicated highly trained veterinary surgery nurse will monitor your pets' vitals and anesthesia levels along side the surgeon throughout the entire procedure.

• After surgery, you’ll receive a call from the surgeon or anesthesia nurse with an update.

• If hospitalized overnight, your pet will be monitored by our ER doctors and ER nurses.

• At discharge, a surgery nurse will review home care instructions and medications.

• If your pet needs continued or critical care, they may be transferred to the ER team for ongoing treatment.

• At that time a new treatment estimate and deposit will be required for continued care.